Refund & Returns Policy

Made to Order

All shop items are made to order specifically for you. Under UK consumer law, made-to-order goods are exempt from the standard 14-day cooling-off period that applies to off-the-shelf purchases. We cannot accept returns or offer refunds simply because you have changed your mind.

Damaged or Faulty Items

If your order arrives damaged or with a fault, please contact us within seven days of delivery at [email protected] with photographs of the damage. We will arrange a repair, replacement, or refund as appropriate. We ask that you hold onto the original packaging in case it is needed for a return or insurance claim.

Cancellations

If you need to cancel an order, please get in touch as soon as possible. We can cancel and refund in full before work has begun. Once a piece is in production we may not be able to cancel, or a partial charge may apply to cover materials and time already spent.

Bespoke Commissions

Bespoke furniture commissions are non-refundable once work has begun. Deposit and payment terms are agreed individually and set out in writing before any work starts.

Contact

For any questions about an order, get in touch at [email protected].