Privacy Policy

Our Approach

We do not use tracking cookies or intrusive analytics. The data we collect is limited to what is needed to run the business and fulfil orders.

What We Collect

• Orders: Name, email, phone number, billing and shipping address
• Payments: Processed securely by our payment gateway; card details are never stored
• Analytics: We use Umami for traffic patterns; no cookies or personal data collected
• Mailing list: Name and email if you subscribe

How We Use It

Data is processed to fulfil orders, respond to enquiries, and send marketing emails with your consent. Anonymised analytics help us monitor site performance.

Sharing and Retention

Data is shared only with essential services. Some providers based outside the UK use standard contractual clauses for international transfers. Order data is retained per legal requirements. Mailing list data is kept until you unsubscribe. User content is retained until you request removal. Analytics data is stored anonymously in aggregate only.

Your Rights

You can request access, correction, or deletion of your personal data at any time. Contact [email protected].

Cookies

We do not use advertising, tracking, or analytics cookies. Only essential session cookies for checkout are used.