Privacy Policy

Our Approach

At Lapwing, we value privacy as part of our commitment to ethical design. We have chosen not to use tracking cookies or intrusive analytics. Our website collects only the information needed to serve you.

What We Collect

• Orders: Name, email, phone number, billing and shipping address
• Payments: Processed securely by our payment gateway — we never store card details
• Analytics: We use Umami to see overall traffic patterns. It sets no cookies and collects no personal data
• Mailing list: If you subscribe, we collect your name and email
• User content: Comments or reviews you choose to submit (plus any name you provide)

How We Use It

• We process personal data to fulfil contracts (orders), to respond to enquiries (legitimate interest), and to send marketing emails only with your consent.
• We also use anonymised analytics to monitor site performance and improve our service.

Sharing and Retention

• We share data only with essential services (payment, delivery, email).
• Some service providers are based outside the UK. Where we transfer personal data internationally, we use safeguards such as standard contractual clauses.
• Order data is kept as required by law.
• Mailing list data is kept until you unsubscribe.
• User content is kept until you ask us to remove it.
• Analytics data is anonymous and stored in aggregate only.

Your Rights

You can request access, correction, or deletion of your personal data at any time.
Contact hello@lapwingstudio.co.uk.

Cookies

• We do not use advertising, tracking, or analytics cookies.
• Only essential session cookies for checkout (WooCommerce) are used.
• This is a deliberate choice to offer a respectful, surveillance-free experience.